# Mücahit Özcan (McO) **Dijital Operasyon Uzmanı** *Digital Operations Specialist* ![Profile](https://mucahitozcan.com/assets/profile.jpg) --- ## Contact - **Email**: mcozcn@gmail.com - **Phone**: +90 532 720 13 07 - **Website**: [mucahitozcan.com](https://mucahitozcan.com) · [CV](https://mucahitozcan.com/cv) - **LinkedIn**: [linkedin.com/in/mcozcn](https://www.linkedin.com/in/mcozcn/) - **GitHub**: [github.com/mcozcn](https://github.com/mcozcn) - **Location**: Antalya, Turkey (open to remote) --- ## Profile Digital operations specialist with twenty years spent inside retail, dealer, pharmacy and field operations. I analyse corporate processes, build their digital counterpart and put it live in production. The engagement runs end to end under one hand, across five stages: 1. **Process analysis.** Mapping the workflow on site with the people who run it, documenting bottlenecks, data requirements and the decision path. 2. **Solution design.** Data model, permissions, integration points and interface structure. 3. **Development.** React, TypeScript, Next.js and Supabase. An AI-augmented workflow shortens delivery time; architectural decisions remain in-house. 4. **Rollout and training.** Moving the product into production, training the operating team and managing the transition period. 5. **Measurement and improvement.** Tracking usage data and commercial outcome, then improving the process against what the measurement shows. Eight applications delivered through this method are live and in daily use. --- ## Education - **Anadolu University**, Public Administration (2013 – 2018) --- ## Key Skills - **Digital operations**: process analysis, migration onto systems, rollout, field training - **Product development**: React, TypeScript, Next.js, Vite, Supabase, PostgreSQL, Tailwind CSS - **AI-augmented delivery**: prompt engineering, agent workflows, rapid MVP delivery - **Digital analytics & CRM**: data analysis, customer relationship management - **Project management**: process design, planning, documentation - **SEO & performance marketing**: Google Ads, organic growth, content strategy - **Team management & training**: leadership, mentoring, field enablement --- ## Experience ### Ado Mining, IT Field Operations Specialist (2026 – Present) - Analysing and documenting all IT field operational processes across group companies - Planning and executing the migration of existing workflows onto integrated software systems - Designing, testing and deploying new operational processes into live environments - Building and delivering system training programmes for field teams - Post-implementation technical support and continuous process improvement ### Independent Digital Operations and Product Development (2024 – Present) - Delivering complex full-stack products solo, from data model to deploy - Rapid prototyping and MVP development with modern web technologies - 8 applications shipped to live use across service management, POS, B2B commerce and CRM - AI-augmented workflow for delivery speed; architecture decisions kept in-house ### Digital Marketing Manager (2020 – 2024) - Digital marketing strategies for SMEs across several sectors - 30% sales increase on e-commerce platforms - 50% growth in organic reach through SEO - Brand awareness growth through social media and content strategy ### GSK, Senior Customer Management Specialist (2015 – 2018) - 20% reduction in customer complaints through CRM optimisation - 95% achievement rate against annual targets - Steering marketing strategy through customer data analytics - Management and performance evaluation of a 180-pharmacy portfolio ### Turkcell, Technology Specialist (2009 – 2011) - 15% increase in smart device sales - Store performance improvement through team training - Process optimisations improving customer experience - Technical training coordination for new product launches ### Teknosa, Store Manager (2005 – 2008) - Operational efficiency and inventory optimisation - Increase in visitor conversion rate - Consistent sales target achievement and regional championships - Building a customer-focused store culture --- ## Projects Full detail, stack and outcome for each: https://mucahitozcan.com/#projects ### ResolveIT (2026), ITSM Platform End-to-end support-ticket and inventory management platform for corporate IT departments. Emails turn into tickets automatically, SLA timers are tracked, assets and team performance sit on one screen. *Stack: Next.js, React, TypeScript.* Live: https://resolveit-theta.vercel.app · Detail: https://mucahitozcan.com/projects/resolveit ### TurkuazService (2025), Service Management Application Warranty and service tracking application for Antalya Turkuaz IT, consolidating device and shipment tracking onto a single screen. Record creation in seconds, instant status updates, automated bulk shipment lists. Internal application, no public link. Detail: https://mucahitozcan.com/projects/turkuaz-service ### Antalya Turkuaz B2B Commerce (2025), B2B Platform B2B integration platform digitising the dealer and order processes of Antalya Turkuaz's web ecosystem. *Stack: React, Vite, Supabase, PostgreSQL.* Live: https://b2b.antalyaturkuaz.com · Detail: https://mucahitozcan.com/projects/turkuaz-b2b ### Resto (2025), Cloud POS and Restaurant Management Real-time application offering order management, kitchen display, table tracking and financial reporting. 30% faster order processing, 100% paperless workflow. *Stack: React, Supabase, Realtime.* Live: https://resto-cyan.vercel.app · Detail: https://mucahitozcan.com/projects/resto ### GymPro (2025), Studio CRM and Member Management CRM/ERP application for personal-training studios providing end-to-end management. 45% increase in member retention, 60% reduction in operational workload. *Stack: React, Vite, Supabase.* Live: https://gympro-alpha.vercel.app · Detail: https://mucahitozcan.com/projects/gympro ### Hivemind (2025), AI Platform Multi-modal AI orchestration engine turning ideas into technical reality through a "dream team" of virtual experts. *Stack: React, Vite, TypeScript.* Live: https://hivemindai.vercel.app · Detail: https://mucahitozcan.com/projects/hivemind ### NoteCloud (2025), Productivity Tool Secure note-taking assistant storing data in the user's own Google Drive; serverless architecture, neumorphic design language. *Stack: React, Vite, Google Drive API, PWA.* Live: https://notecloudorigin.vercel.app · Detail: https://mucahitozcan.com/projects/notecloud ### Beautiq V2.0 (2025), Beauty Salon Management Rebuilt and redesigned version of the earlier Beautiq application, with a stronger management feature set and improved UX. *Stack: React, Vite, TypeScript.* Live: https://beautiq-nine.vercel.app · Detail: https://mucahitozcan.com/projects/beautiq ### Antalya Turkuaz Website (2025), Web Development SEO-friendly responsive corporate site for security camera systems and IT solutions. 60% organic traffic increase, 30% increase in customer inquiries. *Stack: HTML, Tailwind CSS, GA4.* Live: https://www.antalyaturkuaz.com · Detail: https://mucahitozcan.com/projects/antalya-turkuaz-web ### Hanedan Konakları (2024), Digital Catalogue Interactive digital catalogue with 3D visualisation, virtual tours and dynamic pricing, built to make the sales team's job easier. Detail: https://mucahitozcan.com/projects/hanedan-konaklari ### Değirmen Factory Production Guide (2024), Education System Digital guide and training system for factory production processes. 35% reduction in learning time, 90% increase in assessment pass rate. Detail: https://mucahitozcan.com/projects/degirmen-kilavuzu --- ## References Gökhan Naktar (Founder, Antalya Turkuaz Bilişim), Aslı Altınbaş (Founder, Aslı Altınbaş Beauty), Melih Selekoğlu (Founder, MOS Personal Training Studio). Quotes on https://mucahitozcan.com/#testimonials. Contact details available on request.