Mücahit Özcan CV
Digital Operations Specialist · Antalya, Turkey
mcozcn@gmail.com · +90 532 720 13 07 · mucahitozcan.com
ABOUT
I started in store management at Teknosa. I worked on the product and technology side at Turkcell, managed a portfolio of a hundred and eighty pharmacies at GSK, and then took on digital marketing management for SMEs.
Through all of those years I saw software from the user's side. That is where I learned which screen genuinely helps on the floor and which report never gets opened.
EXPERIENCE
Ado Mining, IT Field Operations Specialist (2026 – Present)
- Analyzing and documenting all IT field operational processes across group companies
- Planning and executing the adaptation of existing workflows to integrated software systems
- Designing, testing, and deploying new operational processes into live environments
- Developing and delivering system training programs for field teams
- Providing post-implementation technical support and driving continuous process improvement
Independent Digital Operations and Product Development (2024 – Present)
- Analysing corporate processes and building their digital counterpart end to end
- Rapid prototyping and MVP development with modern web technologies
- Managing and delivering complex full-stack projects single-handedly
- Shortening delivery time with an AI-augmented development workflow
- Eight applications taken live across service tracking, POS, B2B commerce and CRM
Digital Marketing Manager (2020 – 2024)
- Developing digital marketing strategies for SMEs across various sectors
- Achieving 30% sales increase on e-commerce platforms
- 50% growth in organic reach through SEO optimization
- Increasing brand awareness through social media and content strategies
GSK, Senior Customer Management Specialist (2015 – 2018)
- 20% reduction in customer complaints through CRM optimization
- 95% success rate in annual targets
- Directing marketing strategies through customer data analytics
- Management and performance evaluation of 180 pharmacies
Turkcell, Technology Specialist (2009 – 2011)
- 15% increase in smart device sales
- Improving store performance through team training
- Process optimizations improving customer experience
- Technical training coordination for new product launches
Teknosa, Store Manager (2005 – 2008)
- Operational efficiency and inventory optimization
- Increase in visitor conversion rate
- Continuous sales target achievement and regional championships
- Creating customer-focused store culture
SKILLS
- Strategic Marketing: Digital strategy, brand positioning
- Digital Analytics & CRM: Data analysis, customer relationship management
- Project Management: Process management, project planning
- Graphic & Web Design: UI/UX, visual communication
- SEO & Performance Advertising: Google Ads, content strategy
- Team Management & Training: Leadership, mentoring
PROJECTS
- ResolveIT (2026) · ITSM Platform: Instant email→ticket conversion, pre-breach SLA alerts, integrated asset management, and 6-language support.
- TurkuazService (2025) · Service Management App: Record creation in seconds, instant status updates, automated bulk shipment lists.
- Hivemind (2025) · AI Platform: Unified management of all AI models with intelligent prompt engineering.
- NoteCloud (2025) · Productivity Tool: Serverless architecture ensuring 100% data privacy and aesthetic-focused productivity experience.
- Beautiq V2.0 (2025) · Beauty Salon Management: A more powerful management tool with advanced features and better user experience.
- Antalya Turkuaz B2B Commerce (2025) · B2B Platform: Maximum increase in operational efficiency with the digitalization of manual processes
- Resto (2025) · Cloud POS & Restaurant Management: 30% faster order processing, 100% paperless workflow
- GymPro (2025) · Studio CRM & Member Management: 45% increase in member retention, 60% reduction in operational workload
- Antalya Turkuaz Website (2025) · Web Development: 60% organic traffic increase, 30% customer inquiry increase
- Hanedan Residences Digital Catalog (2024) · Digital Catalog: Creative and prestigious catalog facilitating sales representatives' work
- Mill Factory Production Guide (2024) · Education System: 35% reduction in learning time, 90% increase in exam success rate
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