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Service Management App · 2025
Warranty and Service Tracking Application developed for Antalya Turkuaz IT. Consolidates complex tracking processes (devices, cargo) into a single screen.
Record creation in seconds, instant status updates, automated bulk shipment lists.
For a repair business the hard part of warranty tracking is not the device but knowing where the device currently is. A unit collected from a customer goes to the service centre, then to a courier, then back. That chain carries two separate tracking numbers, two sets of dates and a delivery promise made to a customer.
TurkuazService brings the chain into one record. Service and courier tracking numbers, the date sent, the expected return and the actual return are all held separately, so where a delay occurred can be read straight off the record. Working with several authorised service centres is supported, and one customer's history stays together.
The intake screen was kept plain enough to complete in seconds while a customer waits at the counter, and a device can be logged without first creating a separate customer record. The status flow runs through received, shipped, returned from service and handed back. Printing the dispatch form moves the selected records to shipped on its own, because in practice that was the step most often skipped.
An internal application with no public demo link. Screenshots and process detail are available on request.
ResolveIT · Goygoy · Hivemind · NoteCloud · Beautiq · Antalya Turkuaz B2B Commerce